Your Tenancy Agreement

Find out more about your Tenancy Agreement 


Your tenancy agreement:

  • sets out your rights and responsibilities as a tenant
  • is a legal contract between us

Please remember:

  • before signing, you must make sure you understand the agreement
  • by signing, you are agreeing to the conditions set out in the agreement
  • if you break any terms of this agreement, we may take you to court and you could lose your home
  • keep your copy in a safe place
  • if you don’t fully understand it, please contact us

f you have lost your tenancy agreement or would like a copy, please contact us.

Rights and responsibilities


As a landlord, our promises to you include:


  • keeping the structure and exterior of your property in repair
  • ensuring any installations we provide for heating (water heating), sanitation, water, gas or electricity are kept in good working order
  • giving you information about the services we offer
  • consulting tenants when we are considering changes that will affect them


We have the right to:

  • change the rent and other charges, after giving you appropriate notice
  • access the property to carry out inspections or repairs, with appropriate notice unless the situation is an emergency

In return, we ask you to:

  • pay the rent and household bills when due
  • keep your home clean and tidy
  • be considerate to your neighbours and not commit any form of nuisance or harassment
  • tell us if you need a repair
  • let us in to do repairs or decorate
  • let us in to do gas, electric and fire safety checks
  • ask us if you want to keep any pets
  • tell us if you will be away for more than 7 days
  • keep any other rules that go with your agreement
  • ensure your family and visitors observe our tenancy conditions.

Our easy-read Guide to Your Tenancy Agreement provides you with lots of information about your tenancy, services and household bills. The guide has been designed to be useful, user-friendly and accessible for our Tenants.



You must pay what you owe on time. The amount you pay and when it needs to be paid by will have been discussed with you when you signed your tenancy agreement.

Household bills


Your household bills will be charged for by the utility company supplying your gas, electric and water. The amounts they charge you may change and when this happens we will tell you as soon as possible.

If you are struggling to pay what you owe us, you must tell us as soon as possible. If we do not hear from you and you become more than 14 days late paying, we are entitled to charge you interest on the outstanding amount.

If you are having problems making payments on time, or do not understand what you need to pay, please contact us on 01622 682 535.

If you are unsure of your responsibilities as a Tenant, or have any questions about your tenancy agreement, please contact us